Privacy Policy

Te Video Counselling & Psychotherapy (C&P) is committed to safeguarding your personal information. This Privacy Policy outlines the types of information we collect on this website and how it is utilised. It applies to the website and any services mentioned herein. The term "you" refers to anyone who interacts with, visits, or views the site.

All Visitors to the website:

By accessing and using this website, you agree to comply with this Privacy Policy. Your ongoing use of the site following any changes to the Privacy Policy signifies your acceptance of those updates. If you do not agree to be bound by this Privacy Policy, please refrain from accessing or using the website.

Like many websites, we automatically collect specific information about you through Log Data and Google Analytics. Log Data includes details such as your computer’s Internet Protocol (IP) address, browser type, information from your Internet Service Provider (ISP), operating system, and more. Furthermore, Google Analytics gathers data about your location, browsing history, the pages you visit, the devices you use to access our site, traffic patterns, and other general usage metrics. We utilise this information to analyse website statistics concerning user behaviour and preferences, enhance our performance, and optimise your experience on the website. Additionally, this data helps us improve the products and services we offer. For more information on their privacy practices, please refer to Google’s Privacy and Terms.
Our website uses cookies to enhance your browsing experience. Cookies are small files containing data, including a unique anonymous identifier, that are sent to your computer’s hard drive while you navigate our site. Similar to other websites, we automatically gather certain non-personally identifiable information, such as your IP address, geographic location, language preference, and the date and time of your visit.
Our website may feature links or services from third parties. Once you click on a third-party link and leave our site, our Privacy Policy and Terms and Conditions no longer apply to you.
Content on our website may also include embedded elements such as videos, images, and links. This embedded content functions exactly as if you had visited the original source. As a result, these external websites may collect data about you, utilize cookies, incorporate additional third-party tracking, and monitor your interactions with the embedded content. This may include tracking your activities if you have an account and are logged into that particular website.

Visitors who opt to "Contact Me" for further information and/or Counselling Services:

Te Video C&P is dedicated to upholding the General Data Protection Regulation (GDPR) and ensuring the secure and responsible use of your data.

Te Video C&P has a legitimate interest in processing personal information to provide effective counselling services. This statement aims to inform you about the personal information Te Video C&P collects, the reasons for collection, the duration of storage, and your rights regarding your data.

Te Video C&P is registered with the Information Commissioner's Office (ICO) under reference XXXXXXX.

1. Information about you

When you enquire about Counselling, I ask for your name, email address and other relevant personal information you wish to share at that time, to answer your enquiries, keep you informed, and email you a link to your free online consultation if appropriate.
Once we agree to work together, I collect further personal information using forms on the CarePatron System (Please see their own policies linked at the bottom of this page) including your address, date of birth, and any other personal information you opt to share with me.
I opt NOT to keep session notes about the content of sessions UNLESS there is a concern for safety (detailed in the counselling contract)
Once a client finishes Counselling, all data regarding their Counselling is stored securely for 7 years and then destroyed.

2. My use of this information

Your data will be used only to provide you with my services and to give you information relating to my services.
I will not share your details with any other person or organisation without your knowledge and permission unless there is a legal requirement as stated in the counselling contract.
A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

3. Security

I will take all reasonable precautions to prevent the loss, misuse or alteration of information you give me.
Communications in connection with this service will be sent by email. For ease of use and compatibility, communications will not be sent in an encrypted form and by providing your email address to me, you give me permission to communicate with you in that way. Email, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.

4. Your rights over your personal data

If you would like to see the information I hold about you, please visit the CarePatron Portal and click on "Documentation". If you would like to correct, update or delete any records, please email me at caroline@tevideocounselling.co.uk.
If you have any concerns about my use of your data, please contact me directly at caroline@tevideocounselling.co.uk. I will do my utmost to resolve any concerns you have. If for any reason I cannot resolve the issues you may choose to contact the ICO directly.

CarePatron Policies:

Trust Centre (official reports and certifications): Click here

EU Data Processing Addendum: Click here

UK Data Processing Addendum: Click here